Consultancy and Service Support
As technology moves forward clients need to trust the strategic solutions presented to their requirements and build long term partnerships built on delivery. That is what we offer at Spindlewood.
At the heart of our service are our client’s requirements. We listen, prepare, present and deliver so that everything goes according to plan. We liaise with the technical, creative, security and logistics teams so that a cohesive and inclusive service is delivered. This is all backed up and overseen by our in house datacentre and systems offering remote monitoring and on-site integration.
Full Service Support
Our service is available as standard during normal working hours. But our clients can also benefit from 24/7 monitoring and support. With engineers strategically positioned across the UK to response to unforeseen issues.
All our systems are remotely monitored 24/7 with automated critical problem escalation to service technicians. We often are aware of a problem before you do!
Service Level Agreements (SLA)
With all our systems and services we provide are packed up with an unrivaled Service Level Agreement (SLA). Our SLA’s let our clients know exactly what we promise to deliver and should a problem occur how we will deal with it and when! We naturally want to ensure we never fail to deliver on our SLA, which is why we have a 100% success rate!
Service Support Desk
The most effective way to raise a service issue is to email our helpdesk via the address below.
Helpdesk 0121 793 7001
Telephone support is available Monday to Friday (9am until 5pm).
Our email is monitored 24 hours a day and will be responded to according to your service contract.